We carried out a review of the data available to us about North West Care Cooperative - Chester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about North West Care Cooperative - Chester, you can give feedback on this service.
About the service
North West Care Cooperative - Chester is a domiciliary care service which provides care and support for its ‘members’. ‘Members’ are people who receive direct payments or personal health budgets; either for their own care or for the care of dependants. People using the service received care and support from personal assistants. The service was providing support to 16 people at the time of the inspection.
Not everyone received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
People were supported to have maximum choice and control of their lives and personal assistants supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had a choice in who supported them; and when their support would be provided. Personal assistants knew people well and trusting relationships had been formed.
Personal assistants supported people to take part in employment and education opportunities and to pursue their leisure interests in their local area.
Right Care
People received kind and compassionate care. Personal assistants protected and respected people’s privacy and dignity; understanding and responding to their individual needs.
Right culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the registered manager and personal assistants employed. People received good quality care and support and because appropriately trained personal assistants could meet their needs and wishes.
People receiving support, and those important to them, were involved in planning their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04 March 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Recommendations
We have made a recommendation about the recording of prescribed medicines. We have also made a recommendation about documenting training records.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.