Amy Woodgate is a residential care home providing personal care to 34 older people at the time of the inspection. The care home can accommodate up to 44 people in one adapted building.
People’s experience of using this service
Paperwork could have been improved to ensure risk assessments and care plans were clear on current presenting needs. The provider’s quality assurance systems had not always identified the issues we found at this inspection. We have made a recommendation in relation to quality assurance systems.
We have made a recommendation in relation to medicines management. People’s medicines were not always administered safely, but people received them at the right time. Staff understood their responsibilities in relation to safeguarding, as well as managing infection control. Staff were recruited so as to ensure they were safe to work with people.
When people required support from healthcare professionals this was arranged in a timely manner. People were supported to eat and drink where necessary and received meals in line with their preferences. Staff were supported through supervision, appraisal and sufficient training.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff respected people’s privacy and dignity. People were well cared for by staff that knew them well.
People accessed a range of activities both within the home and externally. These kept them active and engaged. Complaints were appropriately responded to. Where people were nearing the end of their life their wishes were discussed.
People, relatives and staff were complimentary about the support offered by management and found them to be approachable. There was a positive, supportive culture across the home, with people’s care needs at the heart.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 04 March 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.