Care UK, was founded in 1982, and the company is a large UK based independent provider of health and social care. Their services include treatment centres, GP practices, NHS walk-in centres, GP out-of-hours, prison health services and clinical assessment.

Care UK – NHS 111 South West was registered as a location in April 2014 and operates from:-

Nicholson House

Lime Kiln Close

Bristol BS34 8SR

The provider holds the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and the East of England. It is a telephone based service where people are assessed, given advice and directed to a local service that most appropriately meets their needs. People can call 24 hours a day, 365 days a year, and calls are free for landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

This is the first comprehensive inspection of the NHS 111 service provided by Care UK – NHS 111 South West.