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A Quality Care Service Limited Good

The provider of this service changed - see old profile

Reports


Inspection carried out on 27 February 2020

During a routine inspection

About the service

A Quality Care Service Limited provides personal care to people living in their own homes. It provides a service, including a ‘live in’ care workers service (staff support people 24 hours a day, seven days a week), to both older and younger adults.

People’s experience of using this service and what we found

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection and gave people their medicines safely.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.

Staff received training, supervision and support so that they could do their job well. Staff enjoyed working at A Quality Care Service Limited and told us that they would be happy to have a member of their family receiving the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor how well the service was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People were asked their view of the service and action was taken to change any areas they were not happy with.

The service was well managed by a registered manager. The registered manager was passionate about giving people a high-quality service and ensuring that staff were support and skilled to deliver the service effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.