All inspections: Mildmay Medical Practice

We carried out a review of the data available to us about Mildmay Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mildmay Medical Practice, you can give feedback on this service.

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Mildmay Medical Practice on the 11 January 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found: People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. Physical premises and equipment are accessible. People are given support to overcome barriers to ensure equal access. The leaders understood the challenges to patient access and responded to patient needs.

We carried out an announced comprehensive inspection at Mildmay Medical Practice on 1 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for families, children and young people where we rated it as requires improvement. This was because child immunisation figures were below the World Health Organisation (WHO) targets.

We found that:

The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Patients received effective care and treatment that met their needs.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Systems were in place for monitoring of medical equipment, but the oxygen was found to be low and there were no child size pads for the defibrillator. These were ordered before the inspection team left the practice.

Whilst we found no breaches of regulations, the provider should:

Review the systems for the monitoring of emergency equipment, including oxygen and the availability of pads for the defibrillator.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Mildmay Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

During an assessment under our new approach

1 May 2019

During a routine inspection