17 January 2024
During a routine inspection
Abbendon Nursing Home is a care home providing personal and nursing care for up to 24 people across 3 floors. The service provides support to older people, some who are living with dementia. At the time of our inspection there were 20 people using the service.
People’s experience of using this service and what we found
There was a calm and relaxed atmosphere throughout the home. People were happy and told us they felt safe living at Abbendon Nursing Home. Family members were positive about the care their relatives received. Medicines were safely managed, and people had access to external health care services.
Staffing levels were appropriate, and staff were recruited safely. Staff were up to date with training and were observed treating people with kindness and respect.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received compassionate care from the staff, people and family members (where required) were involved in the care planning process.
People received the support they required to maintain a balanced diet. Positive comments were made by people and their family members about the food.
A variety of activities took place in the home and people were encouraged to maintain relationships. Family members told us they visited often.
A complaints process was in place and was displayed in the home. The registered manager was pro-active in speaking with people in order to discuss concerns at the earliest possibility.
This service was well led and staff felt well supported by the registered manager. Feedback from people and their family members about all aspects of the service was overwhelmingly positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 April 2019 and this was the first inspection. The last rating for the service under the previous provider was good, published on 9 June 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.