13 June 2013
During a routine inspection
We spoke with one dentist, the practice manager, the practice support manager and a dental nurse who was also the infection control and decontamination lead. They confirmed that their priority was to give a high quality service, to listen to their patients and to continually improve.
Patient s told us that they were given appropriate information and advice so that they could make an informed decision about their treatment.
We saw patient records which showed that each person had a comprehensive assessment of their dental health needs and a plan of treatment. Each patient had been asked their consent to treatment and had signed their agreement.
We saw that patients were protected from harm, through the safe recruitment of staff, staff training and effective risk assessment.
The practice was clean and hygienic and we saw that infection control procedures were in place to ensure patients were protected from the risk of infection.
The service had an effective system to regularly assess the quality of its service. For example, we saw there were regular audits of clinical practice, that the practice carried out patient surveys and responded effectively to comments and complaints.