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Inspection carried out on 25 February 2020

During a routine inspection

About the service

The Glen Care Home is a nursing home providing nursing and personal care to 44 people at the time of the inspection. The service can support up to 48 people. The home is a single storey building which has individual accommodation and there are communal areas for people to enjoy.

People's experience of using this service and what we found

People were not always protected from avoidable harm. Improvements were required to ensure people's medicines were managed safely and that safe recruitment processes were followed. People, relatives and staff gave negative feedback about the staffing arrangements at the home.

We have made recommendations about the management of medicines, safe recruitment practices and staffing arrangements which can be found in the 'safe' section of this report.

Risks were assessed and people told us they felt safe. Staff were aware of how to raise concerns if they suspected people were at risk of abuse and systems were followed to ensure the risk of infection was minimised.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People were cared for in a safe, clean and homely environment by staff who were caring, competent and knowledgeable about people's needs. Training and supervision was arranged to ensure staff had the skills to carry out their role. People said the food was good, enjoyable activities were arranged, and they were supported to access medical advice if they needed this.

Staff treated people with dignity and respect and staff told us they respected people and ensured their privacy and dignity was maintained. Care was person centred, met people's needs and achieved good outcomes.

People were consulted and asked their views on the service provided. The registered manager provided people with surveys, any comments were actioned whenever possible. A complaints procedure was displayed at the home and documentation showed complaints were responded to and resolved. The registered manager and provider had promoted an open, caring culture within the home. Staff and the registered manager worked closely together, and with external health professionals, to help enable people to have the best outcomes possible. The registered manager carried out regular checks on areas such as medicines, infection control, accidents and incidents and the environment to ensure shortfalls were identified and actioned and successes celebrated.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 26 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection in accordance with our published methodology.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.