We carried out a review of the data available to us about Crescent House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crescent House, you can give feedback on this service.
Crescent house providers personal care to people, inducing older people living in their own homes. There were 85 people using the service at the time of our inspection.
People's experience of using this service and what we found
Individual risks to people were considered and reviewed. Staff were aware of safeguarding procedures and these were followed when needed. People received their medicines when needed. There were enough suitably recruited staff available for people. Infection control procedures were implemented.
There was evidence lessons were learnt when things went wrong in the home. Systems in place identified where improvements were needed and action was taken to ensure these were made. Staff felt supported and listed too and had the opportunity to attend meetings. We were notified by the provider when needed in line with our requirements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 April 2020).
Why we inspected
The inspection was prompted in part due to concerns received about how medicines were managed, and the calls people received. and A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Crescent House is a domiciliary care service providing personal care to predominately older people. At the time of the inspection the service was supporting 55 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and relatives confirmed their family members were comfortable receiving care from the staff team. Staff knew how to identify and report concerns relating to people’s safety and well-being. Risks were assessed and managed to reduce the risk of avoidable harm. People received timely support from a consistent staff team. Systems used for the management of medicines were safe and people received their medicines as prescribed.
People’s needs were assessed to ensure staff could meet their care needs. Staff received training relevant to their role and felt supported by the management team. Staff sought people’s consent before providing care and understood people’s capacity to make decisions. People were happy with the support their received in relation to meals and drinks and were supported to access healthcare professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People described staff as kind, helpful and considerate. People were supported to maintain their independence where possible. Staff recognised people’s diverse needs and were trained to provide support that respected people and their privacy.
People’s care was responsive to their changing needs. People and relatives were involving in the planning and review of their care. People’s communication needs were considered as part of their care and information was available in a range of different languages or formats where required. People and relatives knew how to raise a concern if they were unhappy about the service they received.
People, relatives and staff felt the service was well managed. The nominated individual was aware of their responsibilities as a registered person. People and staff were given opportunities to share their views about the service. The management team carried out regular auditing to review the quality of care people received and acted to address any concerns identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.