Archived: Scope Cumbria Community Services

Some of the people using the service were not able to easily express their views about the support they received. We gathered evidence about how these people's individual rights and dignity were being upheld by looking at their care records and speaking with relatives and carers.

Is the service safe?

The recruitment procedures demonstrated to us that the provider operated a robust and effective recruitment procedure to protect the interests of people using the service.

One relative told us, 'I have no concerns about the service.'

Is the service effective?

The reviews of care showed that people and their relatives had been involved at the assessment of their needs and part of the decision making about how their needs would be met by the service. The care plans we viewed had a designated section for signatures of the assessor and for the client. This meant that people understood the care they received and support was consistent with and in accordance to their wishes.

Is the service caring ?

We saw that an assessment of needs was completed before people began using the service. The information gathered in the assessments was used to create an individual support plan for people. We saw that formal reviews of care and support had taken place.

Is the service well-led?

Systems that were in place were effective in monitoring the quality of the service. Any actions identified through the process were responded to in a timely manner.

Is the service responsive?

Relatives told us that the continuity of staff was a made a priority by the provider and when any new staff were introduced a planned, phased introduction was put in place. This meant that people who used the service were supported in meeting their needs.