Our current view of the service
Updated
29 May 2026
We carried out this announced on-site inspection on 27 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist - St Owen Street is part of Mydentist, a dental group provider. The practice is in Hereford and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 4 dentists, 4 dental nurses, 1 dental therapist, 1 receptionist and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of the service
Updated
29 May 2026
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “The care and service I had from the dentist and all the staff including the reception staff was fantastic. I would highly recommend them, coming from someone who has been slightly nervous, it has been a pleasant experience,” and “Absolutely brilliant service from start to finish, I have never had a dentist and got in very quickly which was amazing. Staff are very nice and understanding towards anxiety.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.