The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Custom House Teaching and Training Practice

16 Freemasons Road, Customs House, London, E16 3NA (020) 7474 7684

Provided and run by:
Premium Secondary Care Limited

All Inspections

16 January 2014

During a routine inspection

We spoke to one out of the three members of staff on the day of our visit. We spoke to the other two clinical staff over the phone as they were not available on the day of our visit. There were no patients attending for minor surgery on the day of our visit. We reviewed feedback sent in by patients who had used the service.

We found that information leaflets were given to patients before and after treatment. Care was assessed and planned to meet individual preferences. Consent was obtained and time was given for people to think about the procedure before a date and time of surgery was agreed. Records were maintained of care and information given. Other records such as discharge letters, blood test results were also maintained and actioned appropriately.

We found that staff had up to date training. There was a team of experienced staff which included a doctor a nurse and administration staff to assist with the minor surgeries.