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Reports


Inspection carried out on 3 February 2020

During a routine inspection

About the service:

Caremark (Colchester) is a domiciliary care service that provides personal care to older people in their own homes within the Colchester and surrounding areas. At the time of our inspection the service was supporting 13 people with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People we spoke to were very happy with the care provided. They told us they received a personalised, reliable and consistent service, from staff that were caring and understood their needs. People told us they were treated with dignity and respect.

There were enough staff in place, who had received appropriate training and support in their role. People's care was developed to promote good outcomes. assessments of people's needs effectively identified the support people required in key areas such as nutrition, medicines and healthcare.

People told us the management team were approachable, dedicated and in regular contact to plan and review care. People told us they felt comfortable raising issues with the provider and communication between parties was good.

The registered manager took a hands-on approach and had a very good understanding of people's needs. There were effective systems in place to monitor the quality of care and drive improvements in quality and safety.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people's care were assessed and effectively reduced.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.