Limitless Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff described care delivery as respectful and person-centred, with emphasis on dignity, privacy, and confidentiality. Practices included knocking before entering rooms, maintaining privacy during personal care, and ensuring people remained covered appropriately.

Staff explained dignity and respect were maintained through privacy, respectful communication, and promoting independence. People told us, “always make sure I am comfortable… speak to me respectfully,” and “they will close the curtains, shut the door for privacy.”

Feedback from people and relatives consistently described a caring, compassionate approach. People referred to carers as “friendly and kind,” “very friendly,” and “I look on them as friends.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care was tailored to individual needs, including cultural, religious, and personal preferences, as recorded in care plans and developed through ongoing interaction. For example, a person told us that the service helped them to adjust their dietary needs during Ramadan; staff supported the person’s wishes in a safe way.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported independence by encouraging people to complete tasks themselves where possible, promoting autonomy and confidence. Staff told us that they would prepare meals with people’s involvement wherever possible, engaging throughout tasks to check preferences and confirm people’s satisfaction. Peoples’ preferences were included in their care plans, such as a person preferring to eat cereal from a particular bowl.

Care was personalised, reflecting individual preferences, cultural needs, and routines. One person said, “they know my likes and dislikes now,” while another noted, “carers always ask how I am… before we start.”

The provider listened to and understood people’s needs, views and wishes and proactively sought these. This was accomplished through providing a range of communication means to suit individual accessibility needs as well as preferences. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. In addition to care staff, managers and administrative staff were mentioned by people as having a positive impact on their care and wellbeing.

Communication was highlighted positively by people and families; in particular supporting a variety of communication methods to achieve a high level of accessibility and choice.

Communication with families was valued, with comments such as, “communication is good… quick to answer phone/emails,” and “carers contact me straight away.”

Staff demonstrated understanding of non-verbal communication, recognising facial expressions, behaviours, and other cues. The provider had protocols in place for responding to people’s changing needs during emergencies and staff worked in line with these procedures, escalating concerns and changes in people’s health.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff wellbeing was supported through manageable workloads, sufficient breaks, and responsive leadership. Staff had sufficient time to review care plans and deliver care.Staff told us they felt safe and able to raise concerns without difficulty.

Staff said that they were able to forge meaningful working relationships with people. Staff described positive experiences working for the service, highlighting supportive management, good communication, and a collaborative culture.