The Care Quality Commission
  • Doctor
  • GP practice

Dr S Johal & Partner Also known as Oakland Medical Centre

Overall: Good read more about inspection ratings

32 Parkway, Hillingdon, Uxbridge, Middlesex, UB10 9JX (01895) 237411

Provided and run by:
Dr S Johal & Partner

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr S Johal & Partner on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr S Johal & Partner, you can give feedback on this service.

16 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr S Johal & Partner on 16 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

8 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr S Johal & Partner (also known as The Oakland Medical Centre) on 7 April 2015. The overall rating for the practice was requires improvement. The full comprehensive report on the 7 April 2015 inspection can be found by selecting the ‘all reports’ link for Dr S Johal & Partner on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 8 December 2016 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 April 2015. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient’s safety.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had effective systems in place to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance.
  • Patients said they felt the practice offered an excellent service and staff were helpful, friendly and professional and treated them with dignity and respect.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • The majority of patients found it easy make an appointment with a GP with urgent appointments available the same day.
  • The practice had adequate facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice acted upon feedback from staff and patients.
  • The provider was aware of and complied with the requirements of the duty of candour.

However, there were also areas of practice where the provider needs to make improvements.

The areas where the provider should make improvement are;

  • Review the arrangements for the disposal of sharps used to administer cytostatic medicines.
  • Review the security arrangements of the room where clinical waste and cryotherapy equipment is stored.
  • Review the arrangements for the cleaning of clinical equipment including schedule and log.
  • Consider the options for documenting when emergency medicines are taken from stock by clinical staff.
  • Continue to make improvements in the performance for QOF, including patient outcomes in long-term conditions, childhood immunisations and to align with local and national averages.
  • Ensure that recommendations from clinical audit are actioned.
  • Continue to identify and support more patients who are carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

7 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at 9:00 am on 7 April 2015. Overall the practice is rated as requires improvement.

Specifically, we found the practice to be good for providing caring and responsive services and requires improvement for providing safe and effective services and for being well led. We rated the practice as requires improvement for the care provided to older people and people with long term conditions and requires improvement for the care provided to, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances and people experiencing poor mental health (including people with dementia).

Our key findings were as follows:

  • Data showed patient outcomes were at or above average for the locality.
  • Staff understood their responsibilities to raise safety concerns, and to report incidents.
  • Patients said they were treated with compassion, dignity and respect.
  • Patients said they found it reasonably easy to make an appointment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about how to complain was available and evidence showed that the practice responded quickly to issues raised.
  • The practice sought feedback from patients and had acted on it.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure all staff have up to date training in child protection and safeguarding vulnerable adults.
  • Ensure leads are appointed for child protection and safeguarding vulnerable adults and staff are aware of who to report to with specific concerns.
  • Ensure clinical staff are up to date with the key principles of the Mental Capacity Act 2005 and how they are implemented in the practice.
  • Carry out criminal record checks or a risk assessment on non-clinical staff who act as chaperones.
  • Ensure all staff receive infection prevention and control training on induction and at regular intervals thereafter.
  • Ensure a lead is appointed for infection prevention and control, and staff are aware of who to report to with specific concerns.

In addition the provider should:

  • Ensure the business continuity plan is reviewed annually.
  • Formalise induction training for new members of staff.
  • Share the practice’s vision with all staff and develop a strategy to deliver it.
  • Ensure all practice policies and procedures are updated annually.
  • Ensure the patient leaflet is updated.
  • Develop a clear leadership structure with named members of staff in lead roles.
  • Provide training for all staff in equality and diversity to raise awareness of equality and diversity issues within the practice.
  • Ensure written, annual appraisals are undertaken for all staff to assess performance and identify training and development needs.
  • Introduce regular staff meetings and ensure all meetings are minuted with actions.
  • Introduce a system to disseminate new clinical guidelines and medicine updates within the practice.
  • Ensure all staff receive basic life support training on an annual basis in line with UK Resuscitation Council guidelines.
  • Provide staff with training in fire safety.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice