Archived: Carewatch (Moorlands Court)

Carewatch (Moorlands Court) is an extra care service providing personal care to people in their own homes. The service has 35 flats and each person has their own tenancy. People had their own flats based in a community setting within an extra care housing complex. The service provided support to people in their own homes with additional flexible care and support services available on-site to enable people to live as independently as possible. At the time of the inspection there were 33 people receiving support from the service with a regulated activity.

The housing support is provided by a separate organisation which also provides support in terms of catering and activities and maintained communal rooms including a lounge and dining room.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. Safe recruitment procedures were followed and medicines were managed safely. Staff followed appropriate infection control practices to prevent cross infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff worked with other healthcare professionals to help meet people’s healthcare needs safely and effectively.

People were cared for by staff who had appropriate skills developed through inductions, supervisions, appraisals, training and team meetings.

People were cared for by kind and supportive staff who treated them with dignity and respect. People were involved in decisions and planning their care. Care plans were personalised and recorded people’s preferences, so staff knew how to respond to people’s needs appropriately.

The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people. Staff felt supported by the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 20 July 2017. The service was registered under the new provider CSN Care Group Limited on 16 April 2019.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.