Affinity Trust - South West

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people were treated with kindness, empathy and compassion and respected their privacy and dignity.

People were happy with the staff supporting them. One person told us their staff were “Very nice.” Relatives were happy with how staff treated their family members. One relative commented, “I believe so yes” when we asked if their family member was treated with respect, kindness and compassion. Another relative commented, “Yes, I think so, kind and compassionate.”

One professional told us, “I found the staff very caring and considerate of [Name of person’s] needs and interests.”

The provider treated people as individuals. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Throughout our visits we observed people being treated as individuals. People’s care plans took account of their culture and needs and protected characteristics. Staff knew people well.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to attend their chosen activities. One person showed us details of their activities which included, working in a charity shop and going to a singing club. Another person told us about numerous activities they attend. One relative told us, “They [staff] have been actively trying to get [name of person] out to do stuff.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

One professional spoke positively regarding how staff had followed up on their visit by supporting the person to arrange a further health care appointment. Staff knew people well and were able to describe their needs and preferences.

The provider had systems in place to promote the wellbeing of their staff. There was a process in place for staff to receive supervision and appraisal. One staff member told us, “I’ve had an appraisal recently, I will speak out if there’s issues.”

The registered manager told us about the organisations employee assistance programme which provides support for staff. The registered manager gave examples of staff being nominated for internal awards for going above and beyond within their role.