- Homecare service
Affinity Trust - South West
Assessment report published 31 December 2025
Contents
Ratings
Our view of the service
Date of Assessment: 21 August 2025 to 16 October 2025.
The service is a domiciliary care service providing personal care to people with a learning disability and autistic people living in their own homes. Not everyone who used the service received the regulated activity personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment, 2 people were receiving the regulated activity personal care.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We carried out this assessment in response to the age of the rating.
At our last inspection the service was rated good. At this assessment the service has been rated good.
People were protected from the risk of harm. Risks to people were assessed and mitigated. Medicines were managed safely.
Care plans included information relating to people’s capacity to consent to their care. People were supported by enough staff who had been recruited safely.
Our observations of staff interactions between staff and people were positive. People were treated with kindness and compassion. Staff protected people’s privacy and dignity.
Staff provided information in a format people could understand.
Staff did not always receive training to meet people’s specific needs. Care recordsrevieweddid not always contain accurate and up to date information. The registered manager addressed these concerns during the assessment.
The providers governance and oversight systems had not identified all the concerns we found. The provider gave assurances relating to the additional governance and oversight systems and processes they had implemented during our assessment.
The registered manager was open, honest and responsive throughout the assessment, acting on any queries raised.
People's experience of this service
People were happy being supported by the service. We interacted with 2 people and an expert by experience also spoke with relatives for feedback on people’s care.
Relatives told us their members were safe. We received mixed feedback from people’s relatives regarding staffing levels and staff skills. People’s relatives were happy with how staff supported their relatives with medicines.
People’s relatives were happy with how staff supported their family members with meal planning and nutrition.
People and their relatives spoke positively about staff. Relatives were happy with the care and support provided. One relative told us staff were, “Kind and compassionate.”
We received mixed feedback from people’s relatives on how involved they felt and if they were listened to. We received mixed feedback from people’s relatives regarding the management of the service.