National Dental Also known as National Dental and Implant Centre Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was not providing well-led care in accordance with the relevant regulations.

The provider had made insufficient improvements to put right the shortfalls we found at our inspection on 16 January 2026. We have told the provider to take action. We will be following up on our concerns to ensure the provider has made the required improvements.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

At the inspection on 16 April 2026, we found the practice had made the following improvements to comply with the regulations:

Systems for ensuring policies and procedures were kept up to date had been improved and a compliance package was in use to support the effectiveness of the systems and ensure policies and procedures are reviewed on a regular basis. However, there was an ongoing lack of oversight and leadership at the practice which led to continuing omissions and ineffective systems.

The practice had ineffective systems and processes for learning, quality assurance and continuous improvement. Although audits were undertaken, these were not completed according to recognised guidance. Action is needed to ensure audits of radiography, infection prevention and control, record keeping and antimicrobial prescribing are undertaken at regular intervals to maintain or improve the quality of the service. The practice should also ensure that, where appropriate, audits have documented learning points, and the resulting improvements can be demonstrated.

We saw that the practice had implemented systems for identifying and investigating incidents and accidents. However, improvements were required to the processes for managing risks.

Improvements had been made to the complaint handling procedures, including establishing an accessible system for identifying, receiving, recording, handling and responding to complaints by service users.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.