National Dental Also known as National Dental and Implant Centre Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was not providing effective care in accordance with the relevant regulations.

The provider had made insufficient improvements to put right the shortfalls we found at our inspection on 16 January 2026. We have told the provider to take action. We will be following up on our concerns to ensure the provider has made the required improvements.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

At the inspection on 16 April 2026, we found the practice had made the following improvements to comply with the regulations:

At the time of the inspection, staff had the skills and experience to carry out their roles. However we identified ongoing gaps in their knowledge, particularly around keeping up to date with evidence-based practice. Following the inspection, we were told that additional training had been carried out.

Staff understood their responsibilities under the Mental Capacity Act 2005, but this was not always reflected in the clinical notes. We were told that patients’ consent for treatment in line with legislation and guidance was obtained, but we found that this was not recorded in patients’ notes.

The practice’s systems for prescribing and dispensing of medicines had been reviewed and action had been taken to ensure labels included the practice details, and that anti-microbials were prescribed for the recommended course length. However, the log for monitoring the stock of medicines dispensed was not effective and did not include the expiry dates of the medicines.

A referral tracking system had been implemented to ensure referrals to primary and secondary care specialists for treatment the practice did not provide are followed up.

The provider told us of their plans to ensure that people who used the service received person-centred care and treatment, that was appropriate, met their needs and was reflective of their personal preferences. However, as the practice had been closed to patients, we were not able to assess the effectiveness of these.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.