Cambridge Care Company

Cambridge Care Company is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 48 people.

People’s experience of using this service and what we found

People and relatives were satisfied with the care provided by Cambridge Care Company which they described as good, reliable and met their individual needs. They described being involved in making decisions about their care and told us they felt comfortable in the company of the staff who knew them well and were kind, compassionate and friendly. Most people said they would recommend the service, and several had done so.

Where people required support with their dietary needs, health and with their medicines, this was done safely. Infection control processes protected people from the risks of cross infection.

There were enough staff safely recruited, well trained and supported appropriately to cover the planned visits to people. Staff understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the quality and safety of service were in place. People were asked for their views and their feedback valued and used to improve the service and make any necessary changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection for the service.

Why we inspected

This was a planned inspection following registration on 21 February 2019.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk