We carried out a review of the data available to us about Care in Kent Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care in Kent Limited, you can give feedback on this service.
Care in Kent provide personal care to 47 people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy with the care they received from Care In Kent. One person told us “I wouldn’t want anyone else. I am delighted. They are very good”.
The registered manager and provider had oversight of the service. Regular robust checks were completed on the quality of care people received. Any shortfalls were addressed and action was taken to prevent them happening again. The provider had plans in place to continually improve the service.
People were protected from the risks of harm and abuse. Staff knew how to identify and raise any concerns they had. Concerns raised had been listened to and acted on. Risks had been assessed with people and ways to keep them safe, while remaining independent, had been agreed.
Staff supported people to remain well. People were offered food and drinks they liked. People’s medicines were managed safely. Staff practice protected people from the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had planned their care with staff and were supported to live their lives in the way they wanted. People had been invited to share their end of life preferences.
People, their relatives and staff were asked for their views of the service. These were listened to and acted on to improve the service.
The registered manager and provider understood their legal responsibilities and had shared information with us and others when they needed to.
There were enough staff to support people. People received their care from s team of staff they knew. Staff arrived at the agreed time. Staff had the skills they required to care for people and were supported by the registered manager and provider. Staff were recruited safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 October 2017). Since this rating was awarded the registered provider of the service has changed it’s name and the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.