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Homecare For You Preston Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 February 2020

About the service

Homecare For You Preston is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection 129 people were receiving care from the service.

People’s experience of using this service and what we found

Staff were recruited safely and sufficient staff were in place. Most people told us staff usually arrived on time for their visits however, some people said they were not always informed when staff were going to be late. Risks were managed safely and people were protected from the risks of abuse. Medicines were managed safely.

People told us, staff asked permission before undertaking any care or activity. The service took action to ensure capacity assessments had been completed where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A range of training was provided to the staff team. The feedback was mainly positive about the skills of the staff team. Professionals were positive about the service.

People received good care and they were involved in decisions. People’s individual and diverse needs were considered. Staff were matched to people according to their preference, needs, culture and gender.

Care files contained information to support the care for people however, most people could not confirm a review of their care had taken place. People were supported to access the community where relevant, technology was being used to develop visit schedules and monitor call logs. A system to deal with complaints was in place. The registered manager discussed an ongoing complaint currently under investigation.

Audits and monitoring was taking place. Staff told us and records confirmed team meetings had been completed, the registered manager told us surveys and questionnaires were planned in the near future. We received positive feedback about the registered manager. A new manager was in post and was in the process of applying to the Care Quality Commission as the registered manager going forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 February 2020

The service was well-led.

Details are in our well-Led findings below.