Archived: 119 Little Lane

119 Little Lane is an extra care housing scheme for people aged 55 and over, comprising of 39 individual flats and several communal areas in one large building, within landscaped gardens. People who lived at the service had a separate care and tenancy agreement. At the time of our inspection, the service supported six people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risks where possible. Risks to people's health and well-being were identified and monitored. Guidance was in place for staff on how to support people with these risks.

People’s needs were comprehensively assessed before starting to use the service; people and their relatives had been involved in the care planning process. Staff had developed supportive relationships with people and knew them well; people received person-centred care as a result. Staff supported people to access healthcare professionals when required and supported people to manage their medicines safely.

Staff were competent and had the skills and knowledge to enable them to support people safely and effectively. Staff received the training and support they needed to carry out their roles effectively and received regular supervisions, competency checks and appraisals; staff we spoke with confirmed this. Systems were in place to recruit staff safely.

Staff promoted people's independence and treated them with dignity and respect. People were involved in making decisions about their care and involved in reviews to ensure their care plans met their needs and supported them to achieve outcomes. Staff supported some people to access the community. People and their relatives were complimentary about the staff and their caring attitude.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People knew how to make a complaint. There was an effective complaints process in place to deal with any complaints that might be raised in the future. The registered manager and staff were committed to providing high quality care and support for people.

The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.

The provider and manager followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes were robust and identified areas of the service where improvements were needed.

A range of audits were done to ensure the support provided to people was safe and effective and to drive improvements in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 June 2019 and this is the first inspection to provide an overall rating. The last rating for this service was Inspected but not rated (published 20 November 2020); this was a planned focussed inspection in line with our inspection programme due to COVID-19. We do not look at all the five key questions during a focussed inspection. During the inspection we looked at two key areas of safe and well-led. Therefore, the service was not given an overall rating.

Why we inspected

This service was registered with us on 29 June 2019 and this is the first inspection to provide an overall rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

119 Little Lane is an extra care housing scheme for older people, comprising of 39 individual flats and some communal areas in one large building. People who lived at the service had a separate care and tenancy agreement. At the time of our inspection, the service supported five people with personal care.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risks of abuse and harm and people said they trusted staff to keep them safe. Staff had received training in safeguarding people. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults.

People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. People received their medicines in a safe way and systems ensured timely administration of medicines

The registered manager and staff demonstrated a commitment to people and they displayed strong person-centred values. People's choices were respected and staff supported them to achieve good outcomes.

Staff praised the registered manager, they felt supported and said the registered manager upheld an open-door policy. Relatives told us they would recommend the service and their comments included, “I would recommend them [service] to anyone else. Everyone [staff] that comes in, [person’s name] always says they are 10 out of 10. I am happy with them all [staff], they are so gentle [with person] and professional.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 June 2019 and this is the first inspection.

Why we inspected

This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to COVID-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.