• Dentist
  • Dentist

Beaconsfield Dental Practice

86 High Street, Orpington, Kent, BR6 0LZ (01689) 890205

Provided and run by:
Dr Carol Adeloye

All Inspections

17 January 2024

During a routine inspection

We carried out this announced comprehensive inspection on 17 January 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had some infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. The majority of appropriate medicines and life-saving equipment were available.
  • The practice had some systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation. However, improvements were needed.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was generally an effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements. However, improvements were needed.

Background

Beaconsfield Dental Practice is part of Dr Carol Adeloye, a dental group provider.

Beaconsfield Dental Practice is in Orpington and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 1 qualified dental nurse, 1 trainee dental nurse, 1 dental hygienist, 1 dental therapist, 1 practice manager, 1 administrator and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist who is also the practice owner, 1 trainee dental nurse, 1 qualified dental nurse and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 5pm.

There were areas where the provider could make improvements. They should:

  • Ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.
  • Take action to improve audits ensuring they are carried out regularly, have documented learning points and the resulting improvements can be demonstrated.
  • Implement protocols for the use of closed circuit television cameras taking into account the guidelines published by the Information Commissioner's Office.

5 February 2014

During an inspection looking at part of the service

On this occasion, we did not speak with people using the service as part of our inspection. We found the provider had made improvements to ensure suitable infection control practices were followed in the surgery.

23 September 2013

During a routine inspection

People we spoke with told us they were happy with the dental treatment provided by the practice. One person said they had been with the surgery for many years and never had any reason to complain. "The staff here are very nice. My dentist always checks my medical history and takes time to explain the procedure". Another person said, 'I am very pleased,' when asked about their experience. They told us they always found the surgery clean and the staff wore gloves and masks during the treatment procedure to prevent the spread of infection.

We found that the people who used the service were involved in their care planning and received treatment which was based on an assessment of their needs. Staff were supported in their professional development and clinical and other records were stored securely. We found the surgery to be clean at the time of our visit. However, we also found instances of inappropriate infection control practices which could people who use the service at harm of infection.