DaVita (UK) Ltd - Gateshead Also known as Renal Services (UK) Limited

Updated 18 January 2022

Renal Services Ltd (UK) – Gateshead is operated by Renal Services Ltd (UK). The service opened in February 2019. It is a private clinic in Gateshead. The service is commissioned by a local NHS trust for the provision of outpatient renal dialysis to their patients in the Gateshead area.

They service had 12 dialysis stations and offered two shifts s6 days a week.

The regional manager was the CQC registered manager.

The service is registered with the CQC to provide the following regulated activities:

• Treatment of disease, disorder or injury.

Updated 18 January 2022

• The service had enough staff to care for patients and keep them safe. Permanent staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents and learned lessons from them.

• Staff provided good care and treatment. Staff worked well together for the benefit of patients and supported them to make decisions about their care. Key services were available to suit patients' needs.

• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.

• The service planned care to meet the needs of local people, took account of patients’ individual needs. People could access the service when they needed it and did not have to wait too long to access treatment at the service.

• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care.

However:

• While there were risk assessments in place, we found these had not been updated within their recommended timescales. No up to date fire risk assessment was in place and fire drills had not been undertaken within the last year.

• Policies available to staff on site had not been updated within their recommended timescales. Not all policies were comprehensive or included reference to relevant guidance or local information.

• The leadership structure at the service was not always clear.

Updated 18 January 2022

We rated the service good overall. See overall summary for more information.