20 January 2020
During a routine inspection
Brindley Care is a community-based care provider that provides personal care and support to people in their own homes. At the time of our inspection there were 2 people receiving personal care.
People’s experience of using this service and what we found
The provider’s audits in place to monitor the quality of the service were not effective and had not identified where risk assessments were lacking in detail. The provider’s oversight had not identified where staff had not been trained in the Mental Capacity Act and had little knowledge of how to work within the legal framework of the Act. There was no registered manager in post as required by law.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, however, the policies and systems in the service did not support this practice as staff had not received training in the Mental Capacity Act 2005 (MCA) and did not have a clear understanding of how to work within the legal frame work of the Act.
Staff knew how to keep people safe from harm. The provider had a recruitment process to ensure they had employed suitable staff to support people safely. Staff followed infection control guidance and had access to personal protective equipment.
Staff had the skills and knowledge to meet people's needs. People were supported to eat a healthy diet and care staff knew people’s specific dietary requirements. People were supported by regular staff.
People were supported by staff who were kind and caring and knew them well. People's privacy, dignity and independence were respected by staff.
People's support needs were assessed regularly and planned to ensure they received the support they needed. The provider had a complaints process which people were aware of to share any concerns.
Rating at last inspection
This service was registered with us on 15/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.