Updated 12 December 2025
Date of assessment: 15 December 2025 and 14 January 2026. Carterhatch Supported Living Services provides personal care to people living in a 'supported living' setting, so they can live as independently as possible. The Care Quality Commission does not regulate premises used for supported living. This inspection looked at people’s personal care and support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support to adults with learning disabilities and autistic people. There were 4 supported living settings under Carterhatch Supported Living services. People received the regulated activity in 2 of these settings. At the time of the inspection, 12 people were being supported.
The service was last inspected in February 2021 and rated good in all key questions. At this inspection the service remained rated good overall but requires improvement in safe.
We found a breach of regulation in relation to safe care and treatment. Risk assessments failed to adequately identify risks or provide staff with sufficient guidance to keep people safe. We will request an action plan to check how the provider will address this.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
People were supported by staff to pursue their interests. People had a choice about their living environment and were able to personalise their rooms. Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests. Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.