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Archived: Cambridge Care Company Also known as Haverill

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 December 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development .We spoke with five staff and looked at their training records. We spoke with the manager and the provider and saw that there was a comprehensive training programme in place for staff which extended beyond staffs induction. Staff were encouraged to continue with their professional development and attend courses relevant to the needs of the people they were supporting. The provider and manager had completed an enhanced adult protection course and medication course. Staff had completed medication training up to level 3 which would enable staff to administer more specialised medication such as via a PEG. Staff received specific training for this via the district nursing service or the nurse specialists and were assessed as competent before being able to administer medication. This meant staff had the necessary skills to deliver the care. Staff spoken with told us training was a mixture of face to face training and e-learning which was refreshed at appropriate intervals and gave them enough knowledge to meet the requirements of the job.

Staff were appropriately supervised through face to face training, direct observations of their practice every three months and one to one supervisions. Team meetings were also held although some carers told us it was not always possible to attend the meetings because of their shift patterns. A weekly newsletter was circulated to staff to keep them up to date with any changes to the service and changes in policy. This meant that staff were supported and given all necessary information to fulfil their role.

The provider had worked continuously to maintain and improve high standards of care by creating an environment. We saw examples of additional areas of study the provider was involved in and encouraging staff to participate. For example of number of staff were completing a dementia coaching course so they could become dementia champions within the service to support people living with dementia, their families and other care staff. Staff had attended workshops and seminars and we saw evidence that staff had completed training on long term specific conditions, such as multiple sclerosis and parkinson’s. Staff had received training on supporting people with learning disabilities, epilepsy and end of life care. This mean staff had an understanding of people’s needs and care was personalised to the individual. The provider told us that all staff had completed or were working towards a nationally recognised vocational course in care which enhanced their knowledge and professionalism.

New staff completed a detailed induction where they completed a number of shadow shifts, where they were supervised by more experienced staff. They also completed their mandatory training and a recognised induction programme. During this period they would be supported through observation and supervision to make sure they were able to meet the requirements of their role.