We carried out a review of the data available to us about TrinityX Care Services Ltd (Howbury Lane) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TrinityX Care Services Ltd (Howbury Lane), you can give feedback on this service.
TrinityX Care Services Ltd (Howbury Lane) is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to people living within their own homes. Not everyone using TrinityX Care Services Ltd (Howbury Lane)may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to one person.
People’s experience of using this service
A relative spoke positively about the service and the kindness of staff. There were safeguarding and whistle blowing policies and procedures in place and staff had a good understanding of them and how to manage concerns. Recruitment checks were in place and there were enough staff to meet people’s needs appropriately. Risks to people were robustly assessed to ensure their needs were safely met. Systems in place ensured that medicines were managed safely if required. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.
Assessments of people’s needs and wishes were completed and reviewed. People received support to maintain their health and to access services where required. People were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and appropriately met. People knew how to contact the service and to make a complaint if they were unhappy.
There were systems in place to ensure good oversight and management of the service. The service worked in partnership with health and social care professionals to meet people’s needs. The provider took people’s views into account and used their feedback to help drive service improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the provider registered with the CQC.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.