Silverdale Care Limited

Updated 23 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 March 2022 and ended on 15 March 2022. We visited the location’s office on 15 March 2022.

What we did before the inspection

We contacted all of the people using the service, speaking with one of them and their relative, and speaking with the relatives for the other three people.

We looked at the information we held about the service.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We met the registered manager, one of the directors and a representative of the recruitment agency who provided staff to support with care visits.

We looked at the records the provider used for managing the service. These included the care records for all four people, records of quality monitoring and systems the provider had for dealing with complaints, staff recruitment, safeguarding alerts, incidents and staff support.

After the inspection

The provider sent us information about training the directors had undertaken and other auditing systems.

Updated 23 March 2022

About the service

Silverdale Care Limited is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our inspection, they were providing care and support to four people.

The company is owned and managed by a small team, who also provide the care.

People’s experience of using this service and what we found

People were happy with the care they received. They told us the agency was reliable, they arrived on time and provided personalised care. They had good relationships with the staff and enjoyed their company.

At the time of our inspection, the only staff working at the agency were the registered manager (one of the directors of the company) and the other two directors. Two of the directors provided care to people. Sometimes, they needed extra support and sourced care workers from a recruitment agency. They did not provide training to these staff, who already had a range of training from the recruitment agency. These staff accompanied one of the directors on visits, so were always supervised.

The provider had systems for monitoring the quality of the service, assessing risks and assessing people's needs. People's care was planned, and they were involved in making decisions. People told us they knew the directors well and were happy to raise any concerns they had with them. There were formal systems for responding to complaints and other adverse events, although there had not been any.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 May 2019 and this is the first inspection.

Why we inspected

The service was inspected based on the date they were registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.