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Your Quality Care Services Limited (East Grinstead) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2020

About the service

Your Quality Care Services (East Grinstead) is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were seven people receiving the regulated activity of personal care at the time of our inspection.

People’s experience of using this service and what we found

The service is a new agency which at the time of this inspection was providing personal support to people living within a retirement village. Feedback was consistently positive about the service people received. People felt valued and told us the support they received enabled them to continue to lead their lives as they wished.

There were good systems in place to keep people safe. Risks had been appropriately assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Enough staff were employed to meet the needs of the people who received personal support. People were supported by a regular and reliable team of staff who knew them well. Staff were kind and compassionate in their approach and had developed a good rapport with both people and their families. Staff promoted people’s privacy and dignity and encouraged people to retain their independence.

Appropriate steps were taken to ensure staff were suitably vetted prior to appointment. Training was ongoing to ensure staff had the skills and experience to support people effectively.

Each person was assessed prior to the commencement of care, from which a personalised plan of care was devised. Support was provided flexibly and regularly reviewed to ensure it remained responsive to people’s changing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.

The registered manager was committed to delivering high quality support and had a clear strategy for expanding the business, without compromising on quality. Quality assurance systems ensured ongoing monitoring and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection as part of our routine schedule of inspections.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 February 2020

The service was well-led.

Details are in our well-Led findings below.