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Eastview Healthcare Services Ltd Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 28 January 2020

During a routine inspection

About the service

Eastview is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection one person was receiving personal care.

People’s experience of using this service and what we found

People were supported by consistent staff who knew them well. Staff had been safety recruited and completed all necessary training before starting work.

Risk assessments and care plans were detailed and included all the relevant information needed to support the person safely.

Staff supported people access healthcare and other agencies. Staff understood people’s health needs and supported them appropriately.

Staff were kind and caring, they promoted peoples independence whilst maintaining their dignity and being respectful.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supportedthis practice.

People and their relatives were encouraged to be involved in the planning of their care and support. Staff supported people to maintain relationships and to be involved in social activities.

There were systems and processes in place to ensure person centred care was offered and people’s choices and routines were documented.

The registered manager and staff team worked with external agencies to ensure best practice was followed and improvements to care were always considered.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.