Archived: Hill Farm

Hill Farm is a domiciliary care service providing personal care and support for people in their own homes, some of whom may be living with dementia. Not everyone who uses the service may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service were providing personal care to four people.

People’s experience of using this service and what we found

People and their family members were very positive about the support they received. People felt safe and well cared for. People benefitted from being supported by regular care staff. Staff had enough time to spend with people, stayed for the full duration and were on time.

Risks to people had been identified and staff knew what to do to keep people safe. There were enough staff employed who had been safely recruited. Medicines were managed safely by staff who had been trained and assessed as competent. Staff adhered to infection control practices, such as wearing gloves and aprons to prevent the spread of infection.

People's needs had been assessed to be sure the service could meet them. People's choices and preferences were known and respected. Staff received training and support to be competent in their role. Staff felt well supported and enjoyed working at the service. People received help with meals and drinks that met their needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s health needs had been assessed and they were supported to access healthcare services when needed. The service worked in partnership with a range of health and social care professionals to support people with their health and wellbeing.

Staff were kind and caring and knew people well. People were listened to and involved as partners in their care. Peoples dignity, privacy and independence was respected and upheld.

People received personalised care that met their individual needs and preferences. A complaints policy and procedure were in place and people knew how to make a complaint. People's communication needs had been assessed and staff knew how to communicate with people effectively.

People were supported at the end of their life. Their end of life wishes, and preferences were discussed with them and recorded so they could be met.

The service was well led by a registered manager who was committed to providing good quality person-centred care. This commitment was shared and put into practice by the staff team. Quality assurance systems and processes were in place to monitor and improve safety and quality. People and staff were included in the development of the service. Feedback was invited and acted upon to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.