You are here

The provider of this service changed - see old profile

Reports


Inspection carried out on 26 February 2020

During a routine inspection

Sage Care Limited provides personal care to people living in their own homes. At the time of the inspection there were 120 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At this inspection there were 70 people receiving personal care from staff at the service.

People’s experience of using this service and what we found

The provider’s staffing, risk management, medicines and safeguarding arrangements, helped to ensure people’s safety when they received care. Recognised hygiene measures were followed for the prevention and control of infection. Health incidents and near misses were routinely monitored and analysed, to help inform or improve peoples’ care and prevent any further reoccurrence when needed.

There were effective arrangements for the assessment and delivery of peoples’ care in line with nationally recognised standards and the law. People were supported to maintain or improve their health and nutrition; through timely consultation and information sharing with relevant external health professionals and care providers, when needed for people’s care.

Staff were trained and supported for their role. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible. The provider’s related policies and systems supported this practice.

People received care from kind, caring staff who knew people well and how to communicate with them. Nationally recognised care values were established and promoted, to ensure their dignity, equality and rights in care. People were appropriately supported and involved to make decisions about their care.

Overall, people received timely, individualised care, which they were positive and happy about. Personal care arrangements to support people’s end of life care needs were effectively considered against nationally recognised care standards. This helped to ensure people’s dignity, comfort and choice in any event.

The provider was meeting the accessible information standard, to enable people to understand and agree their care in accordance with their assessed needs. Complaints were effectively informed, handled and used to influence care or service improvements needed.

The service was well managed and led; and regulatory requirements were being met. The registered manager and staff understood their role and responsibilities for people’s care. The provider operated effective governance arrangements for the quality and safety of people’s care; and to ensure their duty of candour and most recent inspection rating for public display. Effective arrangements were established for communication, record keeping and information handling at the service; along with relevant engagement and partnership working for people’s care and safety.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection. The service met with the characteristics of Good in all areas.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.