10 March 2020
During a routine inspection
Abbeywood is a residential care home providing accommodation and personal care for up to 51 people who may be living with dementia or an age-related illness. At the time of our inspection, 45 people were living at the service.
People lived in one adapted building that was divided into five separate living areas with each having its own lounge and dining rooms. There was a central courtyard which people could access as well as a garden area.
People’s experience of using this service and what we found
People told us staff were kind and caring towards them. People did give mixed feedback on staffing levels and activities; however we did not see people waiting for their care, and the registered manager was able to send evidence of outings, events and activities having taken place.
People said staff supported them with their medicines and they saw staff cleaning regularly to help ensure they lived in an environment free from infection. People said they felt safe and staff had introduced measures to keep risks to people to a minimum.
Staff were recruited through a robust procedure and training was provided to help ensure staff were competent. Staff worked well together and told us how much they enjoyed working at Abbeywood and caring for people. They told us they felt supported by management and listened to.
People reported to us the food was good and they had a choice. They said they could see a healthcare professional when needed and that they had the opportunity to give feedback on the service provided to them.
People said staff treated them with respect and some people told us they were happy with the trips and events organised by staff. They told us staff supported their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Management carried out regular reviews of the service provided to people and looked for ways to improve Abbeywood. Where shortfalls were identified or changes needed these were addressed by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was outstanding (published 10 November 2018).
Why we inspected
This was a planned inspection based on the previous rating. Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.