Updated 29 June 2018
We carried out a focused inspection of Hillcrest Dental Surgery on 6 June 2018.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We carried out the inspection to follow up concerns we originally identified during a comprehensive inspection at this practice on 7 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
At a comprehensive inspection we always ask the following five questions to get to the heart of patients’ experiences of care and treatment:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
When one or more of the five questions is not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area(s) where improvement was required.
At the previous comprehensive inspection, we found the registered provider was providing safe, effective, caring and responsive care in accordance with relevant regulations. We judged the practice was not providing well-led care in accordance with regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Hillcrest Dental Surgery on our website www.cqc.org.uk.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements to put right the shortfalls and deal with the regulatory breach we found at our inspection on 7 November 2017.
There were areas where the provider could make improvements. They should:
- Review the practice's responsibilities to take into account the needs of patients with disabilities and to comply with the requirements of the Equality Act 2010.
- Review the practice's current performance review systems and have an effective process established for the on-going assessment and supervision of all.