• Dentist
  • Dentist

Mydentist - Park Avenue - Poynton Also known as mydentist

1 Park Avenue, Poynton, Stockport, Cheshire, SK12 1QY 0844 387 8779

Provided and run by:
Phoenix Dental Practice Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 25 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We informed local NHS England area team and Healthwatch that we were inspecting the practice; however we did not receive any information of concern from them.

During the inspection we spoke with three patients who used the service and reviewed 45 completed CQC comment cards. We also spoke with three dentists, three dental nurses, two receptionists and the practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Updated 25 October 2016

We carried out an announced comprehensive inspection on 29 September 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Park Avenue - Poynton is situated in Poynton, Cheshire. It offers mainly NHS dental treatment to patients of all ages but also offer private dental treatments. The services include preventative advice and treatment and routine restorative dental care.

The practice has four surgeries, a decontamination suite, a large waiting area and a reception area. All of the facilities are on the ground floor of the premises along with toilets. There is ramp access to the premises.

There are four dentists, one dental hygienist, five dental nurses (one of whom is a trainee), two receptionists (one of whom is a qualified dental nurse) and a practice manager. They also employ a domestic cleaner.

The opening hours are Monday to Thursday from 9-00am to 5-30pm and Friday from 9-00am to 5-00pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection we spoke with three patients who used the service and reviewed 45 completed CQC comment cards. The patients were positive about the care and treatment they received at the practice. Comments included staff were friendly, considerate and professional. They also commented the environment was clean and hygienic.

Our key findings were:

  • The practice appeared clean and hygienic.
  • The practice had systems in place to assess and manage risks to patients and staff including infection prevention, control and health and safety and the management of medical emergencies.
  • Staff were qualified and had received training appropriate to their roles.
  • Treatment was provided in line with current best practice guidelines including the Faculty of General Dental Practice (FGDP) and National Institute for Health and Care Excellence (NICE).
  • Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
  • We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • Patients were able to make routine and emergency appointments when needed.
  • The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
  • There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.

There was an areawhere the provider could make improvements and should:

  • Review the practice’s system for completing the monthly Legionella water temperature checks.