Mydentist - Hanley Road - Sneyd Green

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to support patients with physical disabilities and additional communication needs to access the service. These included a portable ramp to assist with the single step at the entrance, two ground floor treatment rooms, an accessible toilet, a designated disabled parking space and a hearing induction loop. The practice could also provide visual aids and information in different fonts and sizes to enable patients to read and sign important information independently where possible. Staff could access interpretation services, including British Sign Language (BSL), where required.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, they described developing a personalised social story with a parent to help reduce a patient's anxiety before attending the practice. Staff also adapted appointment times and arrival arrangements, including allowing the patient to wait in the car until the surgery was ready or providing direct access to the treatment room, to create a calmer experience.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

Staff were involved in local initiatives to improve oral health and support the wider community. The practice had established links with local schools and nurseries and delivered oral health education, including fluoride initiatives for children. The practice also supported local charitable initiatives, including a Christmas toy appeal and support for vulnerable adults.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.