Mydentist - Hanley Road - Sneyd Green

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We reviewed feedback from patients through online reviews, patient surveys and compliments received by the practice.

Feedback was consistently positive about the care and treatment provided.

Patients described staff as kind, friendly, caring and professional.

They told us clinicians listened to their concerns, explained treatment options clearly and involved them in decisions about their care.

Several patients commented that staff helped them feel at ease, particularly those who were nervous or anxious about dental treatment.

Patients also spoke positively about the cleanliness of the practice and their ability to access urgent appointments when needed.

Staff described a supportive team culture and positive working relationships. They reported receiving regular, supportive feedback and felt encouraged to continue developing their skills.

Staff also described a patient-centred approach and said they were able to request equipment and materials needed to support the delivery of patient care.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.