Park View Care Home

Updated 2 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Park View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced the first day and announced the second day.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We sought feedback from the local Healthwatch for information about the service. We were notified they had no feedback about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We contacted healthcare professionals such as GP, care managers and health practitioners for feedback on the service. We received feedback from the GP and a local authority care coordinator. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

During the inspection, we spoke with four people, five relatives, two care workers, two senior care workers, the cook, activities coordinator, the deputy manager and the registered manager.

We reviewed a range of records. This included three people's care records and medicines records. We looked at four staff files including their recruitment, supervision and training records. We reviewed records relating to the management of the service, quality assurance records and a variety of policies and procedures implemented by the provider. We also looked at other records the provider kept, such as meetings with people and surveys they completed to share their views.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We received the survey result and staff training matrix sent to us in a timely manner.

Updated 2 November 2019

About the service

Park View is a care home registered to provide care and support for up to 44 older people who are living with dementia. The accommodation was provided over two floors and in a linked detached eight bedroom annex. The accommodation was spacious and modern. A lift was available to take people between floors. At this inspection, there were 35 people living in the service.

People’s experience of using this service and what we found

People told us they felt safe living in the service. One person said, “I feel safe, carers are all very kind and helpful.” A relative said, “Yes [X] is safe, never had any concerns. I have never seen anything untoward to think otherwise.”

Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. There were systems in place to support staff and people to stay safe. There were enough staff meet people’s needs. The registered manager had appropriate arrangements in place to ensure there were always enough staff on shift.

Medicines were managed safely and people received them as prescribed. Policies and procedures were in place for the safe administration of medicines and medicine competency checks were completed for staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training and supervision to help them meet people's needs effectively.

People received the support they needed to stay healthy and to access healthcare services. These were reviewed regularly.

Care plans were individualised, detailed and provided clear, consistent information about people’s needs and risks.

Staff showed they were caring and they treated people with dignity and respect and ensured people's privacy was maintained, particularly when being supported with their personal care needs.

Complaints policies and procedures were in place and these were followed. Complaints were recorded and actioned.

Staff encouraged people to actively participate in activities, pursue their interests and to maintain relationships with people who mattered to them.

There was a system in place to monitor the quality of the service. This had been effective in identifying where improvements were needed and the registered manager actioned these.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Report published on 22 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.