We carried out a review of the data available to us about Bluebird Care (Fareham) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Fareham), you can give feedback on this service.
Bluebird Care Fareham is a domiciliary care agency providing personal to people in their own homes. At the time of inspection there were 50 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were appropriate policies and systems in place to protect people from abuse. Staff were confident any concerns they raised to the registered manager would be dealt with appropriately. Staff demonstrated they had a good knowledge of people and how to mitigate potential risks to them. The provider had some processes in place to learn from incidents and accidents. However, this learning was not always clearly evidenced.
All staff received training in infection control and staff confirmed they were supplied with enough gloves and aprons to carry out their work safely. There were safe medicines administration systems in place and people received their medicines as prescribed. People, relatives and staff confirmed that staff attended calls and were reliable.
There were robust and comprehensive assessments process in place to ensure people's needs could be met. People's nutritional needs were managed well. People and their relatives had confidence in the ability of staff and felt they were well trained
People and their relatives were positive about the care and support received. There was a strong emphasis on continuity of care and people and their relatives told us how much they valued this. The service had carefully considered people's human rights and support to maintain their individuality and independence. People and their relatives told us their views were listened to and they were involved in their plan of care.
People had regular staff who they knew well and provided support in line with their preferences. The service ensured information was available in different formats. People and their relatives told us they were confident that any concerns would be dealt with and any changes needed would be made but had no complaints.
People and their relatives had confidence in the service and the care provided. There was a clear and supportive staffing structure and lines of responsibility and accountability. Governance was fully embedded within the running of the service and the registered manager understood the importance of continuous development. People and their relatives told us they felt able to approach the registered manager or anyone from the office at any time. Staff told us they felt supported and valued by the registered manager and that they were encouraged to develop their skills and knowledge.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.