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Absolute Care Services (Cloverdale Court) Good

Inspection Summary


Overall summary & rating

Good

Updated 3 April 2020

About the service

Absolute Care Services (Cloverdale Court) began operating in March 2019. This service provides personal care and support to people living in self-contained flats located in a single building. This is known as extra care housing and is operated by an independent housing provider. There are 43 flats at this scheme. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were twenty eight people being provided with personal care.

People’s experience of using this service and what we found

People were safe using this service. Staff were trained to safeguard people from abuse and knew how to minimise identified risks to people’s safety. Staff followed current practice when providing personal care and when preparing and handling food which reduced hygiene risks

There were enough staff available to meet people’s needs. The provider carried out recruitment checks to make sure staff were suitable and fit to support people. Staff had relevant training to help them meet people’s needs and were well supported by senior staff in their roles. Senior staff assessed their competency through spot checks to make sure they were carrying out their duties appropriately and to a high standard.

People were satisfied with the care and support they received from staff. They received the care and support that had been planned and agreed with them. People’s preferences for how this was provided were respected and staff delivered this in line with their wishes. Staff knew people well and understood how their needs should be met.

Staff were caring and treated people well. They supported people in a dignified, respectful way which maintained their privacy and independence. People had a choice about who they received care and support from. The provider made sure this was from the same staff wherever possible so that care and support was provided in a consistent way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were encouraged to stay healthy and keep well. Staff supported people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood people’s healthcare needs and how they should be supported with these in a timely and appropriate way. Staff worked well with other healthcare professionals involved in people’s care. When people became unwell, staff sought help for them promptly.

People knew how to make a complaint if they needed to. There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome

The provider had systems in place to monitor and review the quality of service that people experienced. Senior staff used reviews of people’s care and support to check with them that this was continuing to meet their needs and sought their views about how the service could improve.

The provider was continually looking at ways to improve the quality and safety of the service for people. Since the service was first registered, the provider had implemented a new electronic records system to help staff deliver more responsive and timely care to people. The provider was also able to more effectively monitor that people were getting the right care and support at the right time.

Senior staff understood their responsibility for meeting regulatory requirements. They worked proactively with other agencies and acted on their recommendations to develop and improve the care and support provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspecti

Inspection areas

Safe

Good

Updated 3 April 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 April 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 April 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 April 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 3 April 2020

The service was well-led.

Details are in our Well-Led findings below.