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Archived: Bluelight Healthcare Recruitment Limited Good

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Reports


Inspection carried out on 3 September 2019

During a routine inspection

About the service

Bluelight Healthcare Recruitment Limited is a domiciliary care agency providing support with personal care to five people living in their own homes at the time of the inspection.

People’s experience of using this service and what we found

Medicines were checked by the registered manager but these checks were not recorded. Care plans and assessments did not cover needs related to equality and diversity issues. Spot checks carried out by senior staff were not recorded. We made recommendations about these three issues.

Systems were in place to protect people from abuse. Risk assessments had been carried out that included information about supporting people in a safe way. There were enough staff to meet people’s needs and staff were punctual. Checks were carried out on prospective staff to test their suitability. Steps had been taken to reduce the risk of the spread of infection. There were procedures established for responding to accidents and incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Assessments were carried out of people’s needs prior to the provision of care to ensure the service could meet those needs. Where people were supported with meal preparation they were able to make choices about what they ate and drank. Staff received training and support to help them in their role. The service worked with other agencies to meet people’s health care needs.

People were treated with dignity and respect and staff understood how to promote people’s independence. Systems were in place to protect people’s right to confidentiality.

Care plans were in place which set out how to support people in a personalised manner. People had control and choice over the care they received. The service met people’s communication needs. People knew how to make a complaint and complaints received had been dealt with appropriately. The service worked with other agencies to help support people with end of life care.

People and staff spoke positively about the registered manager and leadership team. Systems were in place for monitoring the service to promote improvements, some of which included seeking the views of people who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on our current methodology of inspection scheduling.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.