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Crawshaw Hall Medical Centre and Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 30 January 2021

About the service

Crawshaw Hall Medical Centre and Nursing home is a residential care home providing personal and nursing care for up to 50 people. At the time of this inspection there were 43 people living in the home. Accommodation is provided in single en-suite rooms in two separate units, one for general nursing and residential and one for dementia nursing. The home is situated in Crawshawbooth near Rawtenstall, Lancashire.

People's experience of using this service and what we found

People received safe care from staff who had been recruited safely. Relatives we spoke with praised the quality of care people received and were confident the staff were keeping their relatives safe. We found the entrance being used during the pandemic had not always been secured, there was a potential risk people could enter but not leave the building unobserved. This had been addressed by the registered manager during the inspection. People had been supported to manage risks effectively. Risk management plans were regularly reviewed and updated. People's medicines were managed safely. People were protected from the risk of infection during the Covid 19 pandemic by enhanced infection prevention control practice which included enhanced cleaning routines.

People were able to raise their views and said the registered manager listened to them and responded well to their concerns. Relatives we spoke with were happy with the way the home was organised and said they had been consulted with regularly. Relatives praised the attitude and professionalism of the staff and felt able to approach them at any time. Staff felt valued and respected by the management team. Staff meetings were held regularly, and staff were able to raise and discuss any issues.

Rating at the last inspection

The last rating for this service was good (published 18 December 2019)

Why we inspected

This was a focused inspection prompted in part by some concerns which had been raised with the Care Quality Commission (CQC). The information suggested people may not be receiving consistent safe care in relation to moving and handling and infection control. We looked at the key questions of safe and well-led. We did not find evidence to support the concerns and were assured people received safe care.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 January 2021

The service was safe

Details are in our safe findings below

Effective

Good

Updated 30 January 2021

Caring

Good

Updated 30 January 2021

Responsive

Good

Updated 30 January 2021

Well-led

Good

Updated 30 January 2021

The service was well-led

Details are in our well-led findings below