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Crawshaw Hall Medical Centre and Nursing Home Good

All reports

Inspection report

Date of Inspection: 31 March 2015
Date of Publication: 16 May 2015
Inspection Report published 16 May 2015 PDF

Overview

Inspection carried out on 31 March 2015

During an inspection looking at part of the service

We previously visited the service on 28th May 2014 and identified a breach of regulation 18 consent to care and treatment as well as regulation 14 meeting nutritional needs. We asked the provider to send us an action plan to tell us how they would ensure the breach was met. We revisited the service on 31st March 2015 to follow up on these breaches. The inspection was carried out by an adult social care inspector. During our inspection we spoke with four care staff and the registered manager. We spoke with people who use the service and undertook observations in public areas of the home. We looked at care records for six people who use the service as well as records relating to people's daily care.

Is the service safe?

Staff, people who live at the home and visitors told us they felt there was enough staff on duty at any time. This enabled people to be assisted with the food and drink in an appropriate time. All staff felt they received sufficient relevant training and felt competent to do their job. A member of staff told us "Yes there are enough staff here."

Is the service effective?

People's needs were being met at the home. We found people's needs were assessed in a timely manner and care files included information about people's diagnosed health conditions as well as their preferences. People's nutrition was monitored and there was liaison with other services.

Is the service caring?

We observed staff were kind, encouraging and spoke to people who used the service in a friendly manner. People appeared to be treated with dignity and the staff could tell us how they ensured peoples dignity was maintained. During mealtimes people were assisted in a calm manner and had their meal explained to them.One member of staff told us "I always knock on people's door." One person who lived at the home told us "The staff here are friendly and welcoming."

Is the service responsive?

People's needs had been assessed before they moved to the home. People's records identified personal preferences and choices and the support that needed to be provided. People had consented to the care that they received. The staff worked with GPs, dieticians and district nurses to ensure the appropriate care was being given to people.

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Is the service well-led?

Staff felt listened to and supported by the registered manager. Staff had access to and were supported to undertake relevant training. There were systems in place to monitor the quality of the service.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.