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Wiltshire Council Reablement Service (Salisbury Hub) Good

Inspection Summary

Overall summary & rating


Updated 17 March 2020

About the service

Wiltshire Council Reablement Service provides short term personal care to people who live in their own home. The aim of the service is to support people to regain their independence so they can continue to live at home. At the time of the inspection 11 people were using the service.

People’s experience of using this service and what we found

People were happy with the support they received from Wiltshire Council Reablement Service and said they felt safe. Staff knew what to do to keep people safe and were confident any concerns would be taken seriously.

Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively. People received support to manage their medicines safely and maintain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to develop support plans that were specific to them, with goals to support their reablement. These plans were regularly reviewed with people and updated when needed. The plans contained clear information about people’s communication needs.

People said staff were caring and treated them in ways that maintained their privacy and dignity. Staff spoke with passion about reablement and supporting people to achieve their goals.

People were supported to prepare food and drinks where needed, ensuring this met their needs and minimised identified risks. Staff worked well with health and social care teams to ensure people were able to access the services they needed.

Staff were very positive about the leadership of the service. They spoke of a supportive management team, that respected and listened to them. Staff said they were able to have open discussions and saw changes as a result.

Quality assurance systems were in place, based on feedback from people, observations of practice and reviews of records. Actions were developed in response to the checks and reviewed to ensure they were completed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 12/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 March 2020

The service was safe.

Details are in our safe findings below.



Updated 17 March 2020

The service was effective.

Details are in our effective findings below.



Updated 17 March 2020

The service was caring.

Details are in our caring findings below.



Updated 17 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 17 March 2020

The service was well-led.

Details are in our well-led findings below.