Archived: Haziel Home Care

Updated 22 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service did not have a manager registered with the Care Quality Commission. This means that there was no manager legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service since registering with the Care Quality Commission (CQC). This included notifications the provider has to send to us advising the CQC of significant events.

During the inspection-

We spoke with two relatives of people who used the service about their experience of the care provided. We spoke with two members of staff, which included one care worker and the manager who is also the registered provider.

We reviewed a range of records. This included two care records, two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 22 February 2020

About the service

Haziel Home Care is a small domiciliary care agency, which currently provides care and support to three people provided by two care workers. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives said they had a positive experience in respect of the care and support their relative received. They told us care workers provided support in a timely way, by care workers familiar to them and their needs.

Relatives told us that people were comfortable in the presence of care workers and told us they were safe. Care workers were knowledgeable about potential risks to people and were able to tell us how these would be minimised without compromising people's rights.

People were supported by care workers who were caring and compassionate. Care workers demonstrated respect for people's rights, privacy, dignity and independence. People who used the service benefited from having the same care workers, which ensured consistency and ensured that they were familiar with their care workers.

The service ensured that people received effective person-centred care and support which was based on their individual needs and preferences. Care workers were knowledgeable about people's needs and preferences and people and relatives told us they treated people well and that the agency provided a good standard of care. People's care records reflected their involvement and how their care was planned.

People were supported by care workers who had a range of skills and knowledge to meet their needs. Care workers were clear and understood their role, they felt confident and well supported. Care workers told us that they felt supported and they had received supervision which they told us was beneficial and constructive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives knew how to complain, they told us that they currently had no concerns regarding the care provided to their loved ones by the agency.

Everyone spoken with gave a positive picture as to the quality of care provided by the agency and said that the manager and registered provider was listening and was willing to make changes.

Quality monitoring systems were in place, the manager monitored and assessed care records regularly and asked people who used the service and their relatives to give feedback about the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) - This service was registered with us on 5/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.