About the serviceNisacraft Care is a domiciliary care service providing personal care to people living in their own homes. They also provide an outreach service to support people to access community facilities and pursue hobbies. At the time of the inspection seven people were being supported by the service, four of which received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We received positive feedback in relation to all aspects of the service. Staff demonstrated they understood how to keep people safe using a range of methods and strategies. Risks to people were assessed, identified, and managed appropriately. Relatives and professionals were confident that the service had robust procedures in place to maintain people’s safety.
People received their medication from staff who were trained and competent. Regular audits ensured medication errors were quickly identified and rectified.
Staff followed effective (IPC) practices. Procedures were in place which promoted good infection prevention and control.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with privacy and respect. Staff were conscious that all people were individuals and should be treated as such. People received care that was kind, caring and compassionate. Staff promoted people’s independence and maintained their privacy as much as possible.
No complaints had been received. Effective communication enabled any feedback to be addressed avoiding it elevating to a complaint. Compliments were also recorded.
Although no one was receiving end of life care, staff and management had procedures in place to be able to support people with end of life care, including training and support from other professionals and a local hospice.
The registered manager and the management team understood their responsibilities in relation of their regulatory requirements. Staff and the management team embraced the same open, honest and transparent culture. Following incidents, lessons learnt were identified and shared to help make improvements.
There were good monitoring processes in place and the management team demonstrated a good overall knowledge of the service. The monitoring of the service was effective in driving improvements. The provider worked well with others involved in people’s care to help ensure good outcomes for them. Peoples quality of lives were enhanced because they received individualised person-centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 06/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.