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Inspection Summary


Overall summary & rating

Good

Updated 13 October 2017

The inspection took place on 23 September 2017 and was unannounced. Klein is a residential care home for up to two people. It specialises in the care of people who have a learning disability and associated conditions. At the time of this inspection there was one person living there.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on the 4 and 5 September 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated good:

People said; “Yes I feel safe here because I have staff for company all the time.” A relative said; “Very safe. It’s the safest environment possible. Fantastic team. I can’t praise them enough.” Staff said; “We keep people safe because they have the staffing they need to keep them safe.”

People remained safe at the service. There were sufficient staff to meet people's needs and support them with trips out and activities. Risk assessments were completed to enable people to retain their independence. People received their medicines safely.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff were well trained and competent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's healthcare needs were monitored by the staff and people had access to a variety of healthcare professionals.

The staff were very caring and people had built strong relationships with the staff. We observed staff being patient and kind. People's privacy was respected. People or their representatives, were involved in decisions about the care and support people received. One person said; “They (their relatives) come to my review meetings.”

The service remained responsive to people's individual needs and provided personalised care and support. People were able to make choices about their day to day lives. Complaints were fully investigated and responded to. A relative said; “We raised two minor concerns. They were dealt with straight away.”

The service continued to be well led. People and staff told us the registered manager was approachable. The registered manager and provider sought people's views to make sure people were at the heart of any changes within the home. The registered manager and provider had monitoring systems which enabled them to identify good practices and areas of improvement.

Inspection areas

Safe

Good

Updated 13 October 2017

The service remains Good

Effective

Good

Updated 13 October 2017

The service remains Good

Caring

Good

Updated 13 October 2017

The service remains Good

Responsive

Good

Updated 13 October 2017

The service remains Good

Well-led

Good

Updated 13 October 2017

The service remains Good